wintk Privacy Policy
The security of your personal information is wintk's top priority. This policy clearly explains what information is collected, how it is used, and what your rights are.
Table of Contents
1 Introduction and Scope
wintk is an online entertainment platform offering casino, slots, and sports betting services to Bangladeshi users. This Privacy Policy applies to wintk's website, mobile application, and all digital services.
By using wintk's services, you agree to the terms of this Privacy Policy. The general terms of use related to this policy are described in detail on our Terms and Conditions page, which is considered a supplement to this Privacy Policy.
wintk provides services only to individuals who are 21 (twenty-one) years of age or older. No minor is permitted to use this platform. 21+
2 Information Collection
wintk collects only the information necessary for providing services, managing accounts, and maintaining security. The different types of information collected are described below:
2.1 Registration Information
Information you provide when opening an account:
- Full name and date of birth
- Mobile number and email address
- Username and password
- Preferred language and currency
2.2 Identity Verification Information
To ensure the security of financial transactions and accounts, we carry out an identity verification (KYC) process for transactions above a certain amount. The information that may be requested includes:
- Copy of National ID card or passport
- Proof of current address
- Proof of ownership of a mobile wallet account (bKash, Nagad, or Rocket)
2.3 Financial Transaction Information
During deposits and withdrawals, the date, amount, and payment method used for each transaction are collected. wintk does not directly store any bank card or bank account details.
2.4 Technical and Device Information
Information automatically collected while browsing the site:
- IP address and geographic location (up to country and region level)
- Device type, operating system, and browser type
- Page visit time, click data, and browsing patterns
- Session identifier
2.5 Gaming Activity Information
Game history, bet amounts, win/loss records, and bonus usage data are stored. This information is used for dispute resolution and responsible gaming monitoring.
3 Purpose of Using Information
wintk uses the collected information only for the following specific purposes:
- Account management: Registration, login, password recovery, and maintaining account security.
- Service delivery: Providing gaming services, activating bonuses, processing payments, and ensuring customer support.
- Identity verification: Preventing fraud and confirming the legitimacy of accounts.
- Communication: Sending transaction notifications, security alerts, and service updates.
- Analysis and improvement: Evaluating site performance and improving the user experience.
- Responsible gaming: Monitoring users' gaming patterns and providing support where needed.
- Legal compliance: Retaining information necessary to comply with applicable laws and regulations.
wintk never sells your personal information to advertisers or third-party marketers.
4 Information Storage and Security
Industry-standard technologies and practices are followed to protect your information at wintk:
4.1 Encryption
All data transfers on the website and app are secured through SSL/TLS encryption. Sensitive information such as passwords is encrypted using strong hashing algorithms before being stored.
4.2 Access Control
Only authorised staff can view user information for specific, legitimate purposes. All access is logged and regularly audited.
4.3 Server Security
wintk's servers are hosted in internationally standard data centres, where firewalls, intrusion detection systems, and regular security audits are in place.
4.4 Password Security
You also have a responsibility to keep your account secure. Use a strong password and do not share it with anyone. If you notice any suspicious activity, contact our support team promptly.
5 Sharing Information with Third Parties
wintk follows a strict and limited policy when sharing user information with third parties.
5.1 Payment Processors
Necessary information is shared with bKash, Nagad, and Rocket to complete financial transactions. This information is used solely to verify the specific transaction.
5.2 Technology Service Providers
Gaming software providers and technology partners may process limited technical information under their own privacy policies.
5.3 Legal Obligations
wintk may be required to disclose information pursuant to a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, every effort will be made to notify the user to the extent possible.
5.4 Business Transfers
In the event of a major change to wintk's business structure (such as a merger or acquisition), users will be notified in advance and continuity of this policy will be ensured.
Outside of the purposes stated above, wintk does not disclose, sell, or rent user information to any third party.
6 Cookies and Tracking
wintk's website and app use cookies and similar technologies.
6.1 Essential Cookies
These cookies are essential for the basic functioning of the site — for example, maintaining your login session, storing security tokens, and remembering your language preference. They cannot be disabled.
6.2 Functional Cookies
These cookies remember your preferences and settings — such as game settings or whether to show bonus windows. Disabling them may result in some features not being available.
6.3 Analytical Cookies
Analytical data is collected to understand which parts of the site are used most and where improvements are needed. This information is used in aggregated form.
6.4 Cookie Management
You can control cookies through your browser settings. However, disabling essential cookies will prevent you from using the site's core services.
7 Protection of Minors
wintk strictly prohibits any person under the age of 21 (twenty-one) from registering or using the platform. 21+
Providing a correct date of birth at registration is mandatory. Age is verified during the identity verification process. If evidence of use by a minor is found on any account, that account will be closed immediately and the associated information will be deleted.
Parents or guardians may notify our support team if they believe a minor may be using the platform inappropriately. We will take prompt and effective action in such cases.
To learn more about responsible gaming, read our Responsible Gaming Guidelines page, which covers setting gaming limits and self-exclusion options in detail.
8 User Rights
As a user of the wintk platform, you have the following rights over your own information:
8.1 Right to Access
You can log in to your account at any time to view the personal information collected. If you need more detailed information, you may submit a request to our support team.
8.2 Right to Rectification
If there is incorrect or outdated information in your account, you may request that it be corrected. In some cases, re-verification of identity may be required before the correction is made.
8.3 Right to Erasure
If you request account closure, information not subject to legal obligations will be deleted within a specified period. However, financial transaction records must be retained for a defined period.
8.4 Right to Object to Processing
You may object to the processing of your information for marketing communications or optional analytics. Once such a request is received, the necessary steps will be taken promptly.
8.5 Right to Data Portability
You may submit a request to our support team to receive a copy of your gaming history and account-related information.
9 Data Retention Period
wintk does not retain user information beyond the period for which it is needed:
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: Financial transaction records are retained for legal and audit purposes even after an account is closed.
- Identity verification documents: Securely deleted after a specified period, unless a legal requirement exists.
- Technical logs: Retained for a limited period for security monitoring purposes.
- Marketing data: Deleted immediately after you withdraw your consent.
Before data is deleted, it is anonymized so that personal information is not used in statistical analysis.
10 Changes to This Policy
wintk may revise this Privacy Policy from time to time. When changes are made:
- The update date on this page will be changed.
- For significant changes, a notification will be sent to the registered mobile number or email address.
- Continuing to use the platform after changes have been made will be considered acceptance of the new policy.
To learn more about wintk in general, visit our About Us page. For answers to common questions related to this policy, you may also read our Frequently Asked Questions (FAQ) page.
11 Contact
For any questions about this privacy policy, requests to view your information, or to file a complaint, please contact the wintk support team:
- 24/7 Live Chat: Via the chat button at the bottom right of any page on the site.
- Email: [email protected]
For privacy-related requests, please include your username or registered mobile number in your message so we can verify your identity quickly. The support team is available in both Bengali and English.